Refund & Cancellation Policy
At ConvertPDF.ai, we aim to provide a smooth and reliable experience for all users. Please review this policy carefully before purchasing any subscription.
Quick summary
All payments are final. Once processed, subscription fees are non-refundable.
Cancel any time — your plan stays active until the end of the billing period.
Upgrade at any time. The price difference is charged immediately.
Billing error or technical issue? Contact support@convertpdf.ai — we review all cases.
Payments processed securely via Stripe. We never store card details.
Both monthly and annual plans available. Billed in advance each cycle.
Refund Policy Overview
Effective January 15, 2026
ConvertPDF.ai operates a no-refund policy for subscription payments. Once a payment has been successfully processed, it is considered final and non-refundable. This applies to both monthly and annual plans.
You may cancel at any time to stop future charges. Your access to premium features will continue until the end of your current billing period. By subscribing, you agree to the full terms outlined in this policy.
No-refund policy
Due to the nature of our digital services and the immediate access provided upon purchase, ConvertPDF.ai generally does not offer refunds once a subscription payment has been successfully processed.
All payments are considered final once completed. This policy applies regardless of how much of the subscription has been used.
This applies in situations such as:
- Partial or limited use of the service
- Unused subscription time
- Accidental purchases
- Change of mind after subscribing
By purchasing a subscription on ConvertPDF.ai, you expressly acknowledge and agree to this no-refund policy. We strongly encourage you to review available features and pricing before completing a purchase.
Exceptions & support
While our policy is firm, we understand that exceptional circumstances arise. If you believe there has been an error in billing or you experienced a verifiable technical issue that prevented you from using the service, you are welcome to contact our support team.
We review all support requests individually and will do our best to assist where possible. Every case is treated with care and fairness.
When to contact support
- You were charged twice for the same subscription period
- A technical issue prevented you from accessing paid features
- You were charged after cancelling your subscription
- An unauthorised payment was made from your account
Please reach out to support@convertpdf.ai with your account email and a description of the issue. Include any relevant screenshots or transaction IDs.
Subscription plans
ConvertPDF.ai offers both monthly and annual subscription plans, giving you flexibility based on your needs and usage.
How billing works
- Subscriptions are billed in advance at the start of each billing period
- Access to premium features begins immediately after payment
- Payments are processed securely via Stripe or PayPal
- You will receive a receipt via email after each successful charge
Plan upgrades
We offer flexible upgrade options so you can scale your usage at any time without waiting for your current billing cycle to end.
New features become available immediately after a successful upgrade payment.
How upgrades work
- You may upgrade your plan at any time during an active subscription
- The price difference between plans is charged at the time of upgrade
- Your billing cycle resets to the upgrade date
- No action needed — the upgrade takes effect instantly
Cancellations
You can cancel your subscription at any time through your account settings. There are no cancellation fees and no long-term commitments.
Future billing stops
You will not be charged again after the current period.
Access continues
Your subscription remains active until the end of the current billing period.
No partial refund
No refund is issued for unused time remaining in your billing period.
This ensures you can continue using ConvertPDF.ai without interruption until your current plan period naturally expires.
Pricing changes
ConvertPDF.ai may update pricing, features, or subscription plan structures from time to time in order to reflect changes in costs, service offerings, or market conditions.
Any changes to pricing or plans will be communicated to existing subscribers in advance, giving you time to decide whether to continue.
Our commitment
- Existing subscribers will be notified before any price change takes effect
- Continued use of the platform after the effective date constitutes acceptance
- You may cancel before a price change takes effect without penalty
Your agreement
By purchasing a subscription on ConvertPDF.ai, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.
You have read and understood this Refund Policy in full
You agree to the terms regarding payments, cancellations, and upgrades
You understand that subscription fees are non-refundable once processed
You acknowledge that cancellation stops future billing but does not entitle you to a refund for the current period
Contact & support
If you have any questions, concerns, or billing-related issues, our support team is here to help. We are committed to ensuring you have a positive experience with ConvertPDF.ai.
Email support
support@convertpdf.ai
Response time
Within 48 business hours
When contacting support, please include your account email address, a description of the issue, and any relevant transaction IDs or screenshots. This helps us resolve your query as quickly as possible.