Privacy Policy

At ConvertPDF.ai, protecting your privacy and personal data is a top priority. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website, create an account, make payments, or use our PDF Converter, PDF Converter Online, and related services to convert PDF files.

By using ConvertPDF.ai, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Account Registration Information

When you sign up for an account on ConvertPDF.ai, we may collect:

• Name
• Email address
• Username
• Account credentials (encrypted)
• Subscription status

This information is used to manage your account, authenticate access, and provide premium features.

1.2 Payment & Billing Information

For paid users, ConvertPDF.ai processes payments through trusted third-party payment providers (such as Stripe or PayPal).

We do not store:

• Credit card numbers
• Debit card details
• Banking information

Payment providers may collect billing details according to their own privacy policies. ConvertPDF.ai only receives confirmation details such as:

• Payment status
• Subscription type
• Transaction ID

1.3 Uploaded Files & Documents

When using our PDF Converter Online tools, users may upload files for conversion, compression, merging, editing, or other processing.

• Files are processed automatically.
• Files are stored temporarily only for conversion.
• Files are deleted automatically within a limited time after processing.
• We do not access, view, share, or analyze document contents.

Your files remain your property at all times.

1.4 Usage & Technical Data

We may collect non-personal technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on tools
• Conversion activity (non-content-based)

This data helps us enhance performance, security, and the overall user experience.

2. How We Use Your Information

We use the collected information to:

• Create and manage user accounts
• Provide free and paid PDF Converter services
• Process subscriptions and payments
• Improve tool performance and reliability
• Communicate account-related updates
• Respond to support requests
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

We never sell or rent your personal information.

3. Cookies & Tracking Technologies

ConvertPDF.ai uses cookies to:

• Maintain login sessions
• Remember user preferences
• Analyze site performance
• Improve usability
• Deliver relevant advertisements (if applicable)

Users may disable cookies via browser settings, though some features may not function properly.

4. Third-Party Services

4.1 Payment Processors

Payments are handled by third-party providers such as Stripe or PayPal. These providers process your payment data securely under their own privacy policies. ConvertPDF.ai does not control or store payment credentials.

4.2 Analytics Services

We may use analytics tools (e.g., Google Analytics) to understand how users interact with our PDF Converter Online platform. These tools collect anonymized usage data.

4.3 Advertising Partners

ConvertPDF.ai may display advertisements from third-party ad networks. These partners may use cookies or similar technologies to serve ads based on user behavior. Users can manage ad personalization through browser or ad provider settings.

5. Data Security

We implement industry-standard security measures, including:

• HTTPS encryption
• Secure authentication systems
• Restricted internal access
• Automated file deletion
• Continuous system monitoring

While we take strong precautions, no system can guarantee absolute security.

6. File Privacy & Confidentiality

• Uploaded documents are used only to perform the requested action.
• Files are deleted automatically after processing.
• We do not retain or reuse file content.
• We do not claim ownership of user files.

ConvertPDF.ai is designed to be a privacy-first PDF Converter Online platform.

7. Account Deletion & Data Retention

Users may request account deletion at any time.

Upon deletion:

• Account data is removed or anonymized
• Subscription access is terminated
• Uploaded files are not retained

Some data may be retained temporarily where legally required (e.g., billing records).

8. Children's Information

ConvertPDF.ai is not intended for children under 13. We do not knowingly collect personal data from children. If such data is discovered, it will be removed promptly.

9. GDPR Rights (EU Users)

Users in the European Economic Area have the right to:

• Access personal data
• Correct inaccurate data
• Request data deletion
• Restrict or object to processing
• Request data portability

Requests can be submitted using the contact details provided below.

10. CCPA Rights (California Residents)

California users may:

• Request disclosure of collected data
• Request deletion of personal data
• Opt out of data selling (we do not sell data)

11. Third-Party Links

ConvertPDF.ai may include links to external websites. We are not responsible for their content or privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date. Continued use of the site indicates acceptance of changes.

13. Your Consent

By creating an account, making payments, or using ConvertPDF.ai, you consent to this Privacy Policy and agree to its terms.