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Whether something's broken, you have a billing question, or you just want to say thanks — we read every message. Pick a category below to reach the right team.
What can we help with?
General question
Anything that doesn't fit the other categories.
Common questions
Before reaching out, check if your answer is here.
General and billing queries: within 24 hours on business days. Bug reports: same day for critical issues, 48 hours for others. Security reports: within 24 hours, always.
Yes — use the form on this page or email support@convertpdf.ai directly. Include the tool you were using, your browser, and a description of what happened.
Email support@convertpdf.ai with the subject 'Data Deletion Request'. For anonymous free users there's typically nothing stored. We'll process within 30 days.
Not currently. We've found that thoughtful email responses serve users better than rushed live chat.
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